In order to truly realize the purpose of "serving users, being responsible for users and making users satisfied", Benteng makes the following commitments to users for product quality and service:
1、 Our company guarantees that all production links will be implemented in strict accordance with quality assurance system. We will closely contact users and owners in the process of product design, production and manufacturing and product inspection, feed back relevant information, and welcome users and owners to visit our company at any time.
2、 The equipment and products supporting key projects shall be delivered according to the contract requirements. For those requiring technical services, technical service personnel will be sent to participate in unpacking acceptance and guide installation and commissioning until the equipment operates normally.
3、 Ensure to provide users with excellent pre-sales, in-sales and after-sales services, comprehensively introduce the product performance and use methods to users before sales, and provide relevant materials. It is obliged to invite the demander to participate in the technical design review of the supplier when necessary.
4、 According to the needs of users, provide the demander with business training on equipment installation, commissioning, use and maintenance technology. Carry out quality tracking and user access for key users, and continuously improve product performance and product quality according to user needs in time.
5、 Twelve months of equipment (products) operation is the warranty period, and Benteng is responsible for quality problems during the warranty period, and implements "Three Guarantees" (repair, replacement and return).
6、 For products exceeding the "Three Guarantees" period, ensure to provide maintenance accessories and do a good job of maintenance services according to user needs. Spare parts and wearing parts of the products shall be provided at factory price.
7、 After receiving the quality problem information reflected by the user, reply or send service personnel to the site as soon as possible within 2 hours to ensure that the user is not satisfied and the service does not stop.
